FAQ - Frequently Asked Questions
How long does it take to prepare my order?
Some products are in stock and others are created on demand to avoid storage in the workshop. I send orders no later than 2 working days after receipt of payment.
What is the delivery time for my order?
The time after sending your order is:
- 2 to 3 days with post
- 2 to 5 days with Mondial Relay
- 48 hours if Colissimo
Don't forget to add the preparation time to this estimate!
Will there be a tracking number when my order is sent?
Yes, absolutely all orders are sent with a tracking number.
I haven't received my order, what can I do?
My apologies, unfortunately these are things that happen, packages are sometimes lost with postal services, especially during busy periods such as the Christmas holidays.- The first thing to do is to report non-receipt of the package to the postal complaints department: https://reclamations.laposte.fr/
- Provided with the complaint number, then contact me at this email address unefourmidanslatelier@gmail.com to notify me, I will also do what is necessary with the post office to support your complaint.
Don't panic, we will be sure to find a solution quickly!
My order is incomplete, what should I do?
Oops, to err is human! If this is the case for your order, I am sincerely sorry, contact me quickly at unefourmidanslatelier@gmail.com to inform me and I will send you the rest of your purchases as quickly as possible.
My product does not suit me, can I get a refund?
Yes, you have 30 days to request a return by contacting me by email at unefourmidanslatelier@gmail.com . You will find all the information necessary for this process on the returns & refunds policy page: https://unefourmidanslatelier.fr/policies/refund-policy
How are shipping fees calculated ?
Shipping costs correspond to the current rates of the different carriers depending on the weight of the order.Don't forget: from 50€ of purchase, delivery costs to a relay point are free!